Grant S.
The phone is great but customer service was terrible!! I paid for 24hr tracked delivery so my girlfriend would have her new phone on her birthday but somehow it was posted by 48hr instead which was very disappointing! When I disputed this with customer service they admitted their mistake and said they would refund me the postage but after several emails and promises I’ve still not received my money! They’ve now not replied to my last email sent almost a week ago so not looking like I’ll be getting my money back?? This is the second phone I’ve purchased in a month from handtec but it will probably be the last time I use or recommend them very disappointed
Philip M.
Bought for my daughter after her old phone broke. Arrived as described so very happy. Thank you, will definitely use again in the future.
Elena B.
Immaculate condition, recipient is very happy, thank you
MICHAEL C.
Well well superb from start to finish - had a problem with phone and all was sorted through customer services who kept me informed on what was happening- cannot fault them - ordered 4.15pm and arrived next day
Thanks Guys
Regards
Mike collins
Fiyin A.
The phone is in perfect condition and I cannot be more impressed with yous.
Peter K.
Quick service.Good product.
Persis A.
Good quality wish the phone battery was better though
Mary A.
I am very delighted with my iphone11 which is in immaculate condition and was delivered quickly.
I will recommend your company to any of my friends in the near future.
Colin F.
So pleased with my purchase
Rachel H.
Great service, good product, bought as a Christmas present, came boxed and my daughter thought it was brand new! Very pleased will definitely buy from here again.
Sophie E.
Perfectly working. No scratches/cracks.
Volume is 10/10. Very loud.
I ordered pristine and it’s practically like ordering a brand new iPhone, however cheaper.
I Would definitely recommend
Siobhan C.
Great phone and fast delivery
julie e.
Great value and speedy delivery
James R.
Great phone, great size and love everything about it. Got an issue with the battery. Have returned it to get checked and hopefully it’ll be better when I get it back.
Claire R.
Great refurbished phone
emily B.
Very quick delivery! The phone looks like new. I’ve now purchased 6 iPhones from here and they’ve all been really good
MICHAEL C.
Ordered 4.15pm and arrived next day - superb service and used on many occasions and always 100% happy
Thanks for a great service
Shanila W.
The phone looks great works well and am very pleased with it
John P.
The whole process was simple and the communication worked well.
However I would say at this stage I’ve only had this phone less than 2 weeks at present and it’s hard to give a full review
I would recommend the service so far
allan s.
I purchased a so called pristine iPhone 11 at £299.99. no one told me it will come with a large scratch on the screen.
very disappointed as this is a Christmas gift.
shown in photo. the photo was taken less than 2 minutes after unboxing as I was so disappointed.
pristine apparently means you can't see any imperfections at 12 ". you can.
Stephen L.
Although this is a Christmas gift for my granddaughter the phone looks brand new.Thank you.
Sarah E.
I brought my husband an IPhone 11 in November for his birthday and it was brilliant. No marks, no scuffs absolutely perfect. So I brought my daughter one for Xmas and again absolutely pristine, highly recommended.
John L.
Screen went blank early on but this has not reacured.
Everything else ok.
kevin h.
Phone turned up the next day. Had a small problem when I went to transfer the data from my old phone but a quick message to support fixed the problem I’d caused. Phone working great.
This is the second phone I’ve brought and had no problems with.
Samantha v.
Item as described
Susan A.
Very dissatisfied phone was supposed to be unlocked and it is locked , after numerous emails to customer service asking them to sort it , they have done nothing.
Mr, S.
Phone ordered over the weekend, great price turned up a couple of days later in great condition and so far so good wife is really pleased,great company to buy from would definitely use again.
Hazel M.
Phone exactly as described, I have used Handtec numerous times and recommend them to friends and family
Mark C.
Prompt delivery from Handtec & very happy with my iPhone 11 5⭐️
Helen P.
I was not impressed with the phone as it was described to be in pristine condition. When I turned on the phone it kept coming up with a message to say replaced part not recognised by Apple. This to me is not pristine condition. I returned the phone 2 days later. Then I was accused of scratching the phone so they took £20 off me I could not prove this so had to agree with the decision or it looked like I wasn’t getting any of my money back.
Christopher W.
This is the third time a member of our household has bought through Handtec. and up until this time everything had been 5 star. Unfortunately this time we had an issue, which ultimately got resolved but left me without a phone for a week. The initial phone was described as excellent in condition but was delivered with broken pixels across some of the screen. this was reported immediately and the CS service member wanted pics and videos which I supplied immediately. They then asked for images of the packaging and asked me to wait 3 days for them to investigate with the Postal service. My contract for purchase is with Handtec, and not reliant on any Royal Mail investigation. Handtec refused to send out a replacement until the other phone had been returned and scanned in. this took over a week to resolve - which in reality is not bad - however it was a week I needed the handset in the first place. I was annoyed the initial phone was clearly not as described. Frustrated that Handetc tried to pass the blame on to the Royal mail, and that they took a week to send out a replacement.
Celso P.
I bought this for my daughter for her birthday and seeing that upset me.
No good don't waste your money on here.
Tracey A.
I would recommend Handtec anytime! My son is so pleased with his new iPhone 11. After being messed around by another company we went with Handtec. Next day delivery and the phone was in excellent condition, I would even say like new. Really pleased and we would definitely use them again. 5 stars from us.
Maria M.
Easy website to use.
Excellent packaging and first class delivery
Product just as described
David K.
Quick service, phone was in excellent condition, has worked reliably for well over a week, battery life fine. Would buy from them again
Amanda C.
This company is honestly genuine and amazing. I was sceptical about buying my daughter a refurbished phone but saw Handtecs reviews and went for it. I ordered a iPhone 11 in Good condition for a great price, and when it came it looked brand-new in original box. My daughter was over the moon. I will definitely be using this company again and telling friends and family about it. Thank you.
Joanne C.
Having never bought a refurbished phone before I was not sure what to expect, however so far all good.
I am a little concerned that sometimes it seems to freeze but it may be a little anxiety about buying a refurbed instead of new. I’ll have to wait and see.
I opted for the highest level of refurb and I have to say the phone looks like new!
Overall a thumbs up - after just a week in!
Vaughan T.
Third phone bought from you. No complaints so far
Steven J.
Bought a iPhone 11 in 'excellent' condition. Indeed the phone was in excellent condition. No marks and the battery in 80% health. All good!
Nicola D.
Perfect as always. Quick delivery reasonable prices. AA++
Lynne t.
Great phone great price
Don F.
Found Handtec online bought I phone 11 great price condition was perfect would recommend them to everybody and I will buy from them again I’m in process of selling my old phone to them at the moment great company delivered on time I had really good experience no problems
Nigel W.
It turned up on time and it is in very good condition very happy
Claire W.
Phone is in perfect condition, looks brand new
Helen M.
I bought the phone for my son and he loves it
Karen M.
This is the second time that I have purchased from Handtec and can’t rate them highly enough
I bought an iphone 11 in pristine condition and the Phone looks brand new at nowhere near the cost of a new one
Really happy
Rebecca T.
Great service. Arrived quickly and perfect condition. As good as new with no marks at all and 100% battery life. Definitely recommend.
Karen P.
Phone arrived promptly, great condition and working well. Daughter is very pleased.
Vikki H.
Good quality and fast delivery
Tracey S.
Quick delivery
iPhone works perfect, much more environmental friendly and cheaper way to replace a phone
Jahur A.
Near new iphone 11... brilliant service. Express delivery! Highly recommend!
giuseppe d.
Battery life is just 80% can get phone with more?
Maryam L.
very good phone works very well but the corners are so badly scratched it’s silver (i got the phone in black) so i’ve used a phone case to cover it up other than that very good
Anna A.
Super easy transaction quick delivery as stated phone is in excellent condition exactly what we wanted was unlocked as stated. I have recently bought two new phones and I would definitely buy from this place here instead of other so called reputable company. Can’t fault their service
Claire A.
Overall very happy, everything works well. Cosmetic condition is great, there are a couple of tiny scratches as expected, but they're barely noticeable. I'd order from here again.
Rhoda O.
Good phone at great price, fast delivery as well
Jonathan L.
Great purchasing experience very happy with the iPhone 11 pristine condition phone purchased . Dispatch and delivery spot on within 24hrs as described . Would defo purchase from here again. Thanks
Martha E.
Excellent service, well protected and arrived on time. Hopefully phone will be use for long without any issues. Bought it for my daughter’s birthday gift. Thank you
Jo M.
Easy, quick postage! Would buy from again!!
Deborah D.
Perfect condition, extremely happy with the service and product
Deborah P.
Phone was in near perfect condition. Very happy
Helen L.
Fast delivery so far so good
Tony P.
My 4th Handtec iPhone. Every one great quality and great value.
leroy p.
Fantastic phone- great price, no hassle - all advertising was correct- very pleased. Thank you
Gary A.
All roand very good
Jacquelene R.
I’m happy with my purchase from hand tech and the speed from my initial purchase to being delivered to my door was excellent. I would consider buying from these guys again.
Jim C.
Ordered an iPhone11in GOOD condition. Beyond my expectation. No more High Streets for me.
Barry P.
This is the second phone we have purchased.
Both delivered within the 24hr service. Highly delighted with both phones, excellent condition, not a mark on them.
Would recommend the company
Sylvia G.
Good condition easy to get on with
Gopi P.
This phone came as promised in a good condition and although I found there were some scratches, they are hidden when put in a phone case. I cannot complain about the price and phone performance. The bonus is that the battery life was 86 percent !
Emma B.
Arrived very quickly and is in good condition. My daughter has just set it up and is very happy with it. Fourth purchase from Handtec and all have been excellent.
Sally J.
Excellent service and very fast delivery.
Love the phone works well. No complaints.
paula t.
My second time buying a phone from here and I'm very happy once again. My daughter is pleased with her phone. Delivery is quick. Definitely recommend this site.
sydney b.
great iphone, fast delivery what more could you want
Theodore R.
Great condition phone and the best price on market
Simon M.
Purchased from you as recommended by a colleague. Next day delivery despite selecting two day service. Present for my wife, she is very happy. Excellent condition fully working. Will come to you again if I need another model.
Dean L.
ordered late afternoon and goods arrived next morning. I was that impressed with phone and service I ordered another the next day for my other son.
Danielle K.
Excellent service from start to finish. Kept uptodate with the order process. The price was great and better than anyone else.
Phone arrived the next day, was exactly how it was described. Excellent condition, like new. Very happy and will definitely use Handtec again.
Paul O.
Bought for daughters birthday and she loves it so money we'll spent and with a year's warranty it's even better so nice to have that peace of mind thankyou
Ken D.
its very simple if my purchases is a good reliable product and I am very happy with it so then then I will recommend your company.
Sue N.
This is my third phone for my third son and he is as happy as the other two with my purchase.
Why buy new?
Neil P.
Delivered next day. Phone appeared as new, absolutely no marks anywhere. Excellent
Kim E.
4th purchase with Handtec!
Awesome quality as always! Purchased as excellent quality, no blemishes, marks or problems. Daughter absolutely thrilled with birthday present! Thank you so much Handtec!! You never fail me xx
Kelly S.
This is the second iPhone I’ve purchased, and I can’t fault them normally, this iPhone 11 is excellent condition considering it’s ‘good’ and looks brand new, only problem I have with this mobile is the battery is at 77% with a service message and needs replacing which I wasn’t expecting.
Helen B.
Great quality phone, as described arrived quickly. Really pleased with it
Olivia C.
Phone is lovely few chips but can’t see with case on works perfectly happy with my purchase will order again
David B.
Excellent purchase - as new!
Ian B.
Phone in excellent condition and prompt delivery would recommend to others
Adrian T.
Good service, good product. Very pleased with my purchase. Condition was as described, battery 84% which is ok for me, comes with box, charger, cable and ear buds.
Alexander C.
Phone was in great condition. Fast delivery. All good!!
Sandra B.
Lovely phone as described in excellent condition and came with box too!
Richard P.
Have purchased from Handtec before so I new the excellent quality of service and I wasn't disappointed. My recon phone was a great price and arrived in perfect condition less than 24 hours after purchase. Excellent as usual.
Sue N.
Second phone purchased from Handtec for my second son. He is very happy with it. It seems to be just as described and was delivered as promised the next day despite postal strikes and Christmas delivery. I will be back for son number 3
Sara L.
Second time using this company. I always by the top condition and so worth it compared to paying for a contract. Batteries are always on 100% when I’ve received them. Not a mark on the phones either. Bought 2 of the iPhone 11, as my husband needed one as well, as he works abroad and no point him having a contact, so this is the best option for him as well. Highly recommend.
Andrew C.
Phone advertised as excellent condition, exceeded expectations. Phone arrived a day later than expected, but this down to Royal Mail disruption rather than vendor.
Sherri M.
Great service, phone was as described and very happy with our purchase.